Looking for Line2 alternatives?
Well, you’ve come to the right place.
In today’s competitive business world, it has become essential for organizations to remain on top of their communication strategies. Choosing the right telephony service for your business plays an important role in this regard.
Like many modern VoIP providers, Line2 makes separating business calls from your personal calls easier.
The platform supports up to five devices for a particular business line, perfect for organizations with large teams. Additionally, it offers scalability options, making it a solid choice for startups too.
So, why not just stick with Line2?
Well, we’ve found that its features are lacking compared to other modern alternatives. Also, according to Line2 user reviews, performance issues are a major concern.
If you’re ready to switch, there are plenty of alternatives out there, which we’ll discuss shortly. But first, a quick primer on Line2.
What You Need to Know About Line2
Founded in 2006, Line2 is an active VoIP provider targeting the United States and Canada. The company’s virtual phone service allows businesses to add a second phone line or a complete business phone system to the existing phone devices.
Line2’s cloud-based system is easy to use, thanks to its stand-out design.
The platform combines multiple phone numbers into a single phone line through a PBX system to allow users to make calls and text through a simple app. The features offered with Line2’s basic plan include:
- Call forwarding
- Phone number porting
- Caller ID
- Voice mail
Additional features, such as call recording and voice transcriptions, can be unlocked with the premium business plans.
As mentioned earlier, Line2 features are limited. For instance, it lacks integration capabilities. If you’re looking to integrate your phone with other apps, such as your CRM, you won’t find this option on any of their plans.
Another caveat that might make you want to consider a line2 alternative is performance issues. Many Line2 users have raised concerns over call quality, dropped calls, and performance issues on Windows 10.
Lastly, Line2’s customer service is far from what you’d expect from a telephone service provider. The company’s customer satisfaction is low, with their Better Business Bureau profile showing an average rating of 1 out of 5 stars.
The company offers three pricing plans as follows:
Starter Plan (Basic plan)
Price: $14.99 per month
This plan offers a local free-toll number, unlimited calls and texts, and basic call forwarding.
Price: $19.99 per month
Unlocks auto attendance and call scheduler
Price: $24.99 per month
Unlocks call recording, voice transcriptions, and advanced reporting
The 4 Best Line2 Alternatives
If you’re looking for a business phone system that overcomes the limitations of Line2, keep reading. We’ll cover the best Line2 alternatives taking into account various factors such as features, pricing, ease of use, customer service, and mobility options. Let’s dive in!
If you’re looking for a simple, yet powerful and convenient alternative to Line2, look no further than Reach Business Phone.
Reach provides a simple way to get a dedicated business phone number on your existing devices. By adding a second line, Reach allows users to distinguish between business calls and personal calls. This way, users can answer business calls professionally.
What’s more, Reach gives you the best bang for your buck. At only $9.99 a month, you get the following features:
- Local numbers
- Unlimited voice, SMS, MMS
- Away messages (auto-reply similar to email)
- Multiple voicemail greetings
- Shared numbers (with your team)
- Business hours (with auto-replies)
- Dedicated 24/7 customer support
Compared to Line2, Reach offers better features for business. Plus, getting a new phone line is straightforward and takes only a few minutes.
The company offers two pricing plans, as follows:
Price: $9.99 per user / per month
The standard plan is for individuals, small businesses, and entrepreneurs. This plan comes with a 14-day free trial period.
RingCentral is another fantastic choice as a Line2 alternative.
This cloud-based business communication solution offers modern features that meet the communication and collaboration needs of businesses of all sizes.
RingCentral combines excellent, enterprise-capable VoIP features with a reasonable pricing structure. It empowers enterprises to be connected by voice, team messaging, video calling, collaboration, and online conference meetings.
Unlike Line2, RingCentral offers CRM integrations, although you’ll pay more to unlock this feature. Just like Line2, the starter plan is pretty basic, offering:
- Unlimited calls
- Team messaging
- Document sharing
- Toll-free numbers
- Voicemail to text
On the downside, RingCentral’s customer support is lacking. Many users on G2 have raised concerns over poor customer service.
Unlike Line2, RingCentral’s pricing changes depending on the size of your team. The company offers four pricing plans as follows.
Price: $19.99 per month
Maximum 20 users
Price: $27.99 per month
Unlocks CRM integrations, quality of service reports, video meetings, and internet fax
Unlocks call recording, advanced call handling, automatic call recording, open API, and real-time analytics
Unlocks device status reports and unlimited storage
3. Google Voice for Business
Google Voice is a VoIP service that provides users with a phone number for calls, messages, and voicemails. The platform makes a strong case for being one of the best Line2 alternatives due to its simplicity and business-friendly features.
Google has been pushing out new features to Google Voice to give it an edge over the competition. For instance, the seamless integration with other Google Workspace products makes it easier to use as no configurations are required.
The platform offers free calling to the US from any other country over the internet. However, Google Voice does not provide any toll-free numbers.
When it comes to features, the basic plan offers:
- Call forwarding
- Voice mail
- Voicemail transcriptions
Because this is a Google product, all the features are accessible through a web-based platform similar to Gmail.
And just like Line2, the platform is not perfect. According to Google Voice user reviews, ringing issues and poor call quality are common problems.
Google Voice Pricing
Google Voice offers three pricing plans as follows:
Price: $10 per user / per month
Offers free calling to the US and from any country, free calling to Canada from the US, voicemail transcriptions, call forwarding, and Google FI compatibility.
Price: $20 per user / per month
Unlocks ring groups, desk phone support, and eDiscovery for calls, SMS, and voice mail
Price: $30 per user / per month
Unlocks advanced reporting and data regions
Dialpad is a cost-effective, AI-powered cloud communication platform that makes it easier and more efficient for businesses to communicate with their teams.
This Line2 alternative offers a plethora of modern features that give it an edge over the competition. For instance, it integrates seamlessly with major CRMs, such as Salesforce and Hubspot. In terms of features, Dialpad has a lot to offer. The key features include:
- Call recording
- Contact management
- Call center management
- Internal call transfer
- Caller identification
- Voice mail
- Analytical reports
- Call routing
On the downside, report customization is limited. Some users have also reported issues with voicemail transcription.
Dialpad offers two pricing options as follows:
Price: $15 per user / per month
The standard plan offers unlimited calls and texts, call routing, fax, call forwarding, voicemail transcriptions.
Dialpad Pro (3 license minimum)
Price: $25 per user / month
Unlocks CRM integrations, 25 ring groups, desktop support, international SMS, unlimited meetings, API
Enterprise (100 min licenses)
Unlocks Azure integration, unlimited ring groups, and 100% uptime SLAs
The Bottom Line
Line2 is a comprehensive business phone system that provides multiple phone lines across devices. However, the platform is not perfect and lacks the features you’d expect in a modern phone system.
If you want a business phone system with a features pack ideal for modern businesses, these four Line2 alternatives are your best bet.