Call forwarding for business use is has grown in popularity since the mobile revolution. In this post we’ll discuss, when it’s best to use call forwarding and other alternatives.
What is Call Forwarding for Business?
Call forwarding is exactly what it sounds like it is. Someone calls a number & that phone call is forwarded to a different phone number to presumably be answered by someone who is available to take the call.
* side note: I once locked my keys in my car when I had moved to a new state and needed a locksmith. The first locksmith quoted me $400. After arguing with the receptionist, I called another number only for it to be answered by the same person I was just arguing with! Call forwarding at its finest.
Why Use Call Forwarding?
Call forwarding businesses control the flow of communication. It also helps businesses make sure calls are being answered. This gives customers and clients peace of mind that they can get a hold of a business to help them with their problems.
What are some use cases of Call Forwarding?
- The most common use case is forwarding your office landline to your cell phone. Some phone systems allow users to configure the phone to ring the office first, mobile second, and so forth.
- Forwarding your cell number to your office or another colleague if you are on vacation.
- Having multiple phone numbers in different markets forwarded to a central answering service.
When is it best to use Call Forwarding?
As workplace communication evolves, so does the use cases. In my experience, the best scenario to use call forwarding is when you work at a large company that requires you to have a landline so communication can flow through the organization to the employee. This ensures all of your work conversations are protected by your employer.
What are alternatives to Call Forwarding?
With increasing mobile internet speeds, VOIP is becoming a serious contender in the professional mobile communication space. With ReachPhone, you can have a separate work number right on your mobile phone. Unlimited calling, texting, and MMS. Having access to your work number on your mobile would remove the need to forward office calls to your cell as those calls will ring your mobile device directly through the ReachPhone app.
In summary, office communication is quickly evolving. When choosing a service that fits your needs, you should consider the following:
- How you want information to flow?
- What devices you want to talk on?
- Are you comfortable using your personal number for work?
- What happens if you can’t answer the phone?
If you’d like to start a trial with ReachPhone, you can so HERE.