In this blog we’ll go over why google voice isn’t the best solution for your business communication, google vs reach, and an alternative if you live in the US or Canada.
Google voice is one of the leaders in getting a second number quickly. A lot of businesses or entrepreneurs use it for talking to customers. But it wasn’t intended for business. Don’t ask us. Google directly says this on their support forum.
“Google does not recommend business use of Google Voice: GV is a consumer-targeted offering that is great for personal, non-business use. It does not have any direct technical support, and it does have occasional outages and hard-to-diagnose bugs. When things go wrong, any money you saved on GV calling could be quickly offset by a loss of business, or by damage to your business’ online reputation, from unhappy customers who can’t reach you.” Google Voice Forums
The appeal to Google Voice is that it’s free but you will quickly run into its limitations if you are a growing business.
- There’s no support
- You can’t tell if it’s a business call or not
- No HD Calling
- It’s not available in Canada
- You can’t separate your personal contacts from work
How do phone apps like Google Voice Work?
Most calling apps use VOIP technology to make calls. Where traditional phones connect through your carrier, VOIP uses the internet. Google voice allows you to choose a phone number (1 per account) and lets you make calls and text through the application.
Why should I use a paid service?
This is your business and your livelihood. You want the best tools possible. There are many business owners that have been left frustrated with Google Voice’s limitations (myself included). A free service will always have its limitations. Back in 2010, my choice was limited. Keep paying for my landline I never used ($50-$75 per month) or Google Voice. In the year 2020, there are a lot more options that don’t break the bank.
An alternative to Google Voice
If you’re looking for a solution between Google and Voice and a landline, look no further than Reach Business Phone. Reach is just $9.99 per month and gives you the following features:
- Unlimited Calling and Texting
- Local Numbers
- Away Messages (auto reply similar to email)
- Shared numbers (with your team)
- Business Hours (with auto replies)
- You know it’s a business call when someone is calling
- Multiple Voicemail Greetings
- Dedicated customer support 24/7
All of our Google Voice users we have ported haven’t looked back. Here’s what one of our users had to say:
“I used Google Voice for my primary work communication because I wanted a local number. My biggest hangup was I couldn’t tell whether the call was for work or personal. Using Reach has helped me clearly separate the two.” Tanner Ray — Financial Advisor
If you’re looking for a Google Voice Canada solution, you can email us at cody@reachphone.co
How to switch from Google Voice to Reach Business Phone
If you want to switch from Google Voice to Reach, follow a few easy steps.
- Email us at cody@reachphone.co
- Fill out a porting form request (we’ll email this to you)
- You need to unlock your account (this costs $3 but we will discount your first month)
If you have any questions, you can always text me here ☎️ 903–781–1437
